Tips for Online Learning Success

Including a Technology Guide for Troubleshooting

Tips for Online Learning Success

Dedicate a space for your child to do their work.

  • The computer needs to be on a level surface.
  • (Laptops should not be used on your child’s lap.)
  • Everyone can see where your child is working when their camera is on.

Students can email teachers through their Gmail account.

  • Email account for your student will use their network ID in place of "studentID" in this email address.
  • Your child may also use this email to reach out to their counselor and other school staff.
  • Parent emails will not go through fcpsschools.net
  • Student classes at Annandale HS will be held through Google Classroom at:
    • classroom.google.com

Help your child stick to a schedule.

  • Have your child follow the schedule for meeting with teachers.
  • Your child may use the other days to complete assigned work and check in when needed.
  • Encourage your child to be open and flexible to learn this new way together.

 

Technology Troubleshooting Guide

Accessing FCPS Google Suite for Education. What do I need?

  • Open Google Chrome
    • Go to www.fcpsschools.net
    • Enter your child’s 7-digit studentID number and click Next
    • Enter your child’s FCPS password and click Next
    • Access Gmail from the 3x3 apps grid in the upper-right
  • For class sessions, go to classroom.google.com
    • Look for the class and click on it, OR
    • Enter the join code for the class

Problems with Logging In?

Password Problems

  • Problems logging into your laptop after resetting your password? - 
    • Your laptop remembers the last password you used from an FCPS building. 
    • In order to sign in to your laptop with your new password you will need to sign in from an FCPS building. 
    • If you live close to a school or if you want to come to Annandale HS you can remain in your car and just be parked close to the building. 
    • Restart the computer a couple times and then login.  This will sync the laptop and allow you to login with the new password.

Software Licensing Problems

  • If you are experiencing a licensing error you may try going to any FCPS site (any school you live closest to or Annandale HS) remain in your vehicle parked close to the building.  You do not need to go inside. 

  • Restart the computer a couple times and then login. If you continue to have issues continue 

Common Hardware Problems that You Might Be Able to Fix On Your Own

  • Microphone and camera issues are the most common request for help. 

  • Ensure that Google Chrome has been set to allow the microphone and camera by opening a site like Blackboard Collaborate Ultra that uses the camera and microphone. 

  • Look for the camera icon in the upper right of the Chrome window. 

  • Choose allow camera and microphone. 

  • If it still doesn't work, click manage to open the chrome setting and ensure that camera and mic are not blocked.

NEED TECHNOLOGY HELP?

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